Policies and Procedures

As part of our commitment to offering high-quality affordable UK education, and to ensure compliance with regulatory bodies, we have important policies and procedures that all approved centres are required to adhere to throughout the design, delivery and awarding of all our qualifications. Each policy has been agreed by our Board of Governors and is reviewed annually.

The following policies and procedures documents are designed to help support the college in the delivery and awarding of qualifications and to provide structured guidance on supporting learners.


 College Information

 Data Protection Policy

 Freedom of Information Policy


Complaints and Appeals

 Complaints Policy and Procedure

 Complaints Form

 Appeals Policy and Procedure

 Appeals Form

Teaching and Learning

 Internal Verification and Assessment Policy

 Malpractice and Maladministration Policy

 Reasonable Adjustments and Special Considerations Policy

 Recognition of Prior Learning Policy

 Student Disciplinary Policy

College Operations

 Bullying and Harassment Policy

 CCTV and Surveillance Policy

 Conflict of Interest Policy

 Disability Policy

 Equality and Diversity Policy

 Extenuating Circumstances Policy

 Grievance Policy and Procedure

 Health and Safety Policy

 Prevent Policy

 Safeguarding Policy

 Whistleblowing Policy

 Refund Policy